How can we help?
Whether you have a question about turning your family photos into puzzles, restoring a lifetime family pass, or physical keepsake orders, we're here to help directly.
Get in touch directly
Reach Rasmus directly via email. We typically reply within 24 hours on weekdays.
Frequently Asked Questions
How do I restore my purchase on a new device or iPad?
Open Koda, tap the gear icon in the top corner to open the Grown-Up Corner, and complete the hold-to-unlock gate. Inside, scroll down and tap "Restore Purchases". If your device is signed into the same Apple ID used for the purchase, all unlimited shelf slots will activate instantly at no charge.
Are my family photos uploaded to any servers?
No, never. Koda uses Apple's private system photo picker and runs all image framing and puzzle piece slicing 100% on-device using the Apple Neural Engine and GPU. Your family photos never leave your hardware.
Can my child play when we are offline or traveling?
Yes. Koda runs completely offline in airplane mode. Starter puzzles, custom family photo puzzles, sound effects, and shelf progress are all stored locally and require zero internet connection.
How are physical wooden keepsake puzzles shipped?
Physical keepsakes are manufactured on 3mm FSC-certified birch wood with direct UV-cured archival printing and shipped inside a custom embossed metal collector tin. Production takes 2–4 business days, followed by tracked postal delivery. If you have any shipping question or need an order status check, email us with your order reference.